chargeback reason code m01. 1: EMV Liability Shift Counterfeit Fraud:. chargeback reason code m01

 
1: EMV Liability Shift Counterfeit Fraud:chargeback reason code m01  For example, the dispute reason “Cardholder Does Not Recognize” is denoted under the Discover reason codes system as “AA

Retrieval request regulations vary significantly from one card brand to another. There are two parts to this. Shopify Payments Chargeback Reason Code #5: Product Not Delivered. The shorthand description is “Chargeback Authorization. Chargeback Reason Code 30 - Services Not Provided or Merchandise Not Received The chargeback time limit is calculated based on one of the following: 120 calendar days after the transaction processing date 120 calendar days after the last date the cardholder expected to receive the goods or services (not to exceed 540 days of the transaction. The new codes, which can be found in our reason code guide, start with a two-digit number indicating which of Visa's four dispute categories it falls into: 10 — Fraud; 11 — Authorization; 12 — Processing Errors; 13 — Consumer Disputes; The Visa Claims. Provide Explanation Give a clear overview of the documents you’re submitting, address the specific dispute reason, provide any changes made to the original purchase/agreement and explain the steps you’ve taken to resolve the dispute. message. Never swipe a card back and forth or at an angle, as it may cause the reader to misread the stripe. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. M01 - Chargeback Authorization. Mastercard Chargeback Reason Code 71: Disputed Amount. Chargeback reason code 11. US $10,000. P08 – Duplicate Charge. 143. Collect Compelling Evidence. Here’s how your store can prevent and deal with chargebacks. P01 Unassigned Card Number; P03 Credit Processed as Charge; P04 Charge Processed as. To win a chargeback dispute as a merchant, you must have evidence that is compelling enough to persuade the cardholder’s bank to reevaluate the case. Removed these Discover Chargeback Codes: AL, CA, IC, IS, NC, SV, U03, UNR. The third digit indicates the specific reason within that category. 4854 Cardholder Dispute—Not Elsewhere Classified (U. Examples, processing a transaction even after the subscription is cancelled, defective items delivered, non-delivery of sold goods and so on. P01 Unassigned Card Number; P03 Credit Processed as Charge; P04 Charge Processed as Credit; P05 Incorrect Charge Amount; P07 Late Submission; P08 Duplicate Charge; P22 Non-Matching Card Number; P23 Currency Discrepancy; Discover chargeback codes A chargeback reason code may display a chargeback related to fraud, processing errors, consumer disputes, or a variety of other reasons. "Acceptable Reason Codes" has the meaning set out in section 2. Chargeback Reason Codes. Receiving a damaged product. These reason codes indicate disputes that occur as a result of inaction or wrong action on either party’s part (merchant or cardholder). The issuer generates a claim, then transmits it to the merchant’s acquirer, as well as to Visa, as a means of noting all reported fraud incidents tied to the merchant. S. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. American Express chargeback reason code M01 falls under the “Inquiry/Miscellaneous” category. 5 Visa will also place new rules to effectively target Rules. 146. Encrypt transmission of cardholder data. The notification will also specify the terms of the agreement under which Amazon Pay will assist you in handling the chargeback. Documentation must be a direct result of cardholder communication. First Chargeback failed: Reason Code 4837 not allowed under “issuer auths, they own” chargeback rules: 100001: 400: INVALID_REQUEST: First Chargeback failed: Reason Code 4863 not allowed for authorized CAT transactions: 100001: 400: INVALID_REQUEST: First Chargeback failed: Reason Code 4863 not allowed for. Across open networks and include account numbers sent over email, instant messaging, text, or chat. M01 Chargeback Authorization; Processing errors. Fine Period - month 1 1 Acquirer receives Excessive Fraud Activity Notification 2. Reason codes are important to help merchants address recurring. Batch chargeback process. Fine Period - month 2 or 3. Ethoca alerts can prevent chargebacks before they hit your bank account. It’s a 3-digit alphanumeric shorthand attached to a returned ACH transaction explaining why an ACH transfer is reversed. Investigate suspicious orders. ACH return codes and explanations for R01 – R33 returns. Values are: Blank: Use the receipt G/L date. Through 2021, we analyzed chargeback reason codes across various subscription-based verticals. 4 Fraud – Card-Absent Environment. Visa groups its chargeback codes into four main categories—fraud, authorization, processing errors, and customer disputes. Specify the default reason code to. ️ Take quick action. But cardholders and merchants have different time limits. Merchants who receive a chargeback for a transaction placed with an American Express card may encounter reason code M01, which indicates a chargeback generated as a result of an inquiry from American Express. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Chargeback reason code 4837: No Cardholder Authorization applies in situations where customers claim a card transaction was unauthorized, but do not feel the issue can be resolved through the merchant. Chargeback prevention strategies vary based on the reason for the. In summary, it’s vital to understand that, yes, you can successfully recoup revenue in the chargeback and inquiry stages depending on how effectively you apply the notes above. Maestro. UA05 Fraud – Chip Counterfeit Transaction. Chargebacks are a major threat to businesses big and small. Reason codes are very crucial to assist. About Us; Careers We're hiring! In The Press; Latest News; Events; Corporate Responsibility; Brand Resources; Contact Us. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—QuestionableFor merchants at risk of exceeding important chargeback thresholds, this cost is often well worth it. You ultimately need a well-documented workflow to ensure the response documentation is. Fraud. Reason Code Reason Code North-America Reason Description; 4540: F29: Card Not Present (fraud). 3? Visa chargeback reason code 13. 2: Cancelled recurring transaction: VCR Dispute Reason Code 13. Now, 10. The most comprehensive guide to chargeback reason codes. 2. 3. For those facing a lower chargeback volume, however, alerts might not provide a positive ROI. Technical. 2 for Visa and Reason Code 4850 for Mastercard). Technical. Overview. ’Consider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. Chargeback Reason Codes by Mesh - 2023 Guide. Date Option. 1 = EMV-Liability Shift counterfeit. Download PDF . Other Fraud—Card Absent Environment. Visa’s 22 chargeback reason codes will be merged into client disputes – fraud, authorization, processing errors, and four guidelines. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. They are provided to the merchant by the issuing bank, and they help all involved parties categorize disputes and determine next steps. According to Discover, cardholders officially have 120 days from the date of the transaction to initiate a chargeback, although the network may accept claims filed outside of that window on a case-by-case basis. Chargeback Reason Codes; BIN Lookup; ROI Tool; Company. 2 Compliance CasesNetwork Processing ® ©Chargebacks911 offers the most comprehensive chargeback management system available, backed by the industry's only performance-based ROI guarantee. Provide Explanation Give a clear overview of the documents you’re submitting, address the specific dispute reason, provide any changes made to the original purchase/agreement and explain the steps you’ve taken to resolve the dispute. Like traditional chargeback reason codes, an ACH return code indicates why the RDFI initiated the transaction reversal request. Many subscription payment disputes are made under code 13. . Info Us; In and. The following chargeback reason codes are related to EMV: Visa: 10. If you've determined the chargeback is meritless, and you know the reason code, below are the five stages of an effective chargeback representment. Discover is a credit card network and an issuing bank—just like American Express. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. Administrative returns (R02, R03, R04): 3%. The cardholder claims either that the merchandise was never received, or the services purchased were not provided. Written over Chargeback Gurus. Now, compliance cases must be submitted through Visa Resolve Online (VROL). The major card networks have unique reason code systems, and banks use separate tools. Merchants who believe they have received an invalid chargeback under reason code 13. Card Member received written acknowledgement from the Merchant for a Credit, but the Credit has not been applied to the Card Member’s Account. Reason codes are important to help merchants address recurring. Reason Code M01: Chargeback Authorization. The process is often troublesome; most times, reason codes do not show the actual basis why customer is disputing a transaction. Type. This definitive guide includes the chargeback reason codes coming each of the four greater menu networks. They make it easier for originating and receiving financial institutions to spot and communicate payment failures. Chargeback. Chargeback reason code description – An explanation which provides the reason of raising a chargeback by the cardholder. P05 – Incorrect Charge Amount. M01: Chargeback Authorization: Inquiry/Miscellaneous: M10: Vehicle Rental – Capital Damages: Inquiry/Miscellaneous: M49:. This will be referenced in the chargeback notice you received. Reason code 83 represents a chargeback categorized as. By entering your email, you agree to receive marketing emails from Shopify. Review your credit card processor’s policies to understand its chargeback dispute process. This code tells you why the customer or bank initiated the dispute. Read on for the complete guide to dealing with chargebacks. 4. MasterCard does not have an equivalent reason code. Additionally, one clearing transaction. The chargeback reason codes below explain why this happened. Why did I get a chargeback with AmEx reason code M01? How can I prevent this dispute in the future? Can I fight this chargeback? Learn more from Midigator!Reason Code M01 : Chargeback Authorization ↩ Back to Directory Dispute Card Issuer American Express Reason Code M01 Category Inquiry Claim American Express sent a. The shorthand device is “Chargeback Authorization. The old-fashioned way of determining the root causes of your chargebacks involves comparing. However, the disputes themselves are still categorized by the issuing bank based on the card network issuing the card. 4: Fraud—Card-Absent Environment. Now, 10. Chargeback reason codes tell merchants the reason the customer is disputing a charge, according to the information they provided to their bank. g. Dispute. If the customer’s story matches any of their. 4853 Cardholder Dispute. Following is the list of Chargeback Reason Codes used by American Express (AMEX): AMEX Chargeback Reason Codes Reason Code: Category:. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. “It’s a lot tougher with Mastercard because they only use four main codes. 0 only applies to reason code 10. But friendly fraud is much more ambiguous. In fact, the total costs of chargebacks exceed $30 billion per year, which is more than the revenue of many Fortune 500 companies, like McDonald’s and Netflix. 65% with at least 75 total disputes. Since Chargebacks are time sensitive, card networks provide time limits on each reason code to help merchants manage time and data to submit their claims in a timely manner. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. It depends on the chargeback reason code associated with the dispute. In the case of friendly fraud, that reason could be completely invalid and. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. Chargeback Reason Codes and Descriptions. Terms and conditions. The networks say merchants have a 45-day response window, but the Chase credit card chargeback time limit for merchants is 39 days. unauthorized use. 634. If a customer makes a chargeback request on the basis that he or she has not authorised the transaction, the customer's bank will charge the transaction back to the merchant’s bank. Q. Fight; Prevent; Get; Assets. Discover. EMV Liability Shift Counterfeit Fraud. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. Automated Clearing House return codes, reasons, and details. M01 Chargeback Authorization. Get definitive guide includes the chargeback reason codes from all of the to majority card networks. The cardholder initiates contact with their bank or credit union to file a dispute. Specify the invoice date and net due date to assign to chargebacks. invalid adjustment received - req. What Are the Time Limits for Mastercard Chargeback Arbitration? Starting from the date the chargeback representment was filed, issuing banks have 45 calendar days to file a pre-arbitration. Solution. 2 chargeback if you override a declined, referral, or pickup authorization message, but process the transaction anyway. Reason codes vary by card brand. If the available information indicates that the customer dispute is a valid one, American Express will automatically debit your merchant account for the amount of the disputed transaction and will send you a chargeback notification for you to review. Card Brand Code Description Days to Dispute Dispute Category;. The new reason codes follow a format of two digits, a period, then a third digit. Try Shopify free for 3 days, no credit card required. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. Each reason code has certain standards of proof and evidence associated with it that determine whether the chargeback is valid or not. underlying your chargeback. In general, most retrieval requests are issued to merchants for one of the following reasons: The cardholder wants information for his or her records. That’s 50% more time than what the major card networks allow. M01: Chargeback Authorization: Inquiry/Miscellaneous: M10: Vehicle Rental – Capital Damages: Inquiry/Miscellaneous: M49:. If the merchant has a signature showing that the order was delivered, or evidence that the. Recommend Documents. Partnerships; Integrations; About. P01 – Unassigned Card Number. R13 No Reply. Code. reason code information. Time to respond: 20 days from date of chargeback. The reason_code field lists the reason code the issuing bank has assigned to the chargeback. 1: Use the corresponding dates from the invoice. Additionally, Amex uses a fifth "Miscellaneous" category. The actual underlying cause of this chargeback. The reason code may not reflect the true reason for the chargeback. 146. If you choose to fight the chargeback, Amazon Pay will charge you a $20 Disputed Chargeback Fee. There are over 80 unique return codes, each representing a different return type. While the format of chargeback reason codes varies depending on the card network, all codes are alphanumeric. Category. This return reason code may only be used to return XCK entries. chargeback of credit with receipt. Chargebacks911 offers the most comprehensive chargeback management system available, backed by the industry's only performance-based ROI guarantee. chargeback: The buyer filed a chargeback with the credit card issuer. • Removed reason code 4840 (Fraudulent Processing of Transactions) Chapter 1—General Information. 2. 141. American Express Chargebacks / Disputes. M01: Request for Information: Merchant Accepted Chargeback: M04: Cancelled/Returned by Cardholder: Merchant Accepted Chargeback. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Blog and Articles; Success Stories; Chargeback Reason Codes;. 201. Customer Dispute. A reason code or a chargeback reason code is a string of symbols (numbers and letters). Chargeback reason codes have changed. Using the same link provided above, contact PayPal to report the scam. Standard Threshold: Reaching a chargeback ratio of 0. The shorthand description is “Late Presentment. You double and triple check your customer service records to see if the customer wrote in about the shipment (they haven’t), you check the tracking. 144. Blog and Featured; Success Stories; Chargeback Reasoning Codes; BIN Look-up; eGuides and Reports;. 10/21/14 Updated Chargeback Time Frames: Added Reason Code 05; Addendum Reason Code PM; Changed TF time frame from 120 days to 540 days. 04/20/13 Visa and MC Retrieval Codes — removed retired codes MC Reason Code 37 2 address the specific dispute reason with the documents you send. A chargeback happens when a customer requests for a transaction to be. If the order was genuinely not as described, then the cardholder has a case. For example, 'R04' indicates that an invalid account number was. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback,Yank Express chargeback reason code M01 falls on the “Inquiry/Miscellaneous” category. UA05 Fraud – Chip Counterfeit Transaction. CODE DESCRIPTION A01 CHARGE EXCEEDS AUTHORIZATION AMOUNT A02 NO VALID. 2, below. 4 Funding Process. The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. 145. txt) or read online for free. Card issuers and card networks deem certain chargeback codes to be nearly indisputable by merchants, and as a result, a merchant can be charged a fee of up to $500 by card networks for submitting a dispute of such chargebacks. up under any number of different chargeback . The credit card number used for a sale is not assigned to a valid account or cardholder. Use this guide as a quick resource for Visa chargeback reasons at a. The sales receipt and/or date and amount of the authorization if other than the transaction date. Chargeback Reason Coded by Network - 2023 Guide. 4512:prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. To avoid this, issuers can identify their chip cards using the Service Code field with a first byte value of 2 or 6. Issuer Review; Allocation. American Express Chargeback Reason Codes have four main categories, those are Fraud, Authorization, Processing Error, Card Member Disputes and Miscellaneous. Discover chargeback reason code 7030. P07 – Late Submission. Chargeback . Card Member cancelled, refused or returned goods and/or services American Express Chargebacks / Disputes. American Express Chargebacks / Disputes. With the right compelling evidence,. deposit not. Below is a list of Mastercard chargeback codes used in eCommerce. 7. The actual underlying cause of this chargeback is usually either true fraud or friendly fraud. 3. American Express is incentivized to keep their customers happy. A chargeback reason code is a 2-to-4-digit alphanumeric code given by the issuing bank tangled in a chargeback. Reason Code 03: Laundering: The merchant processed transactions that did not involve a bona fide cardholder: Reason Code 04: Excessive Chargebacks: The merchant breached predetermined chargeback thresholds: Reason Code 05: Excessive Fraud: The merchant breached predetermined fraud-to-sales dollar volume thresholds:. About Us; Careers We're hiring! In The Press; Latest News; Events; Corporate Responsibility; Brand Resources; Contact Us. . Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. The list of chargeback reason codes in this article. So don’t spend another second worrying about chargebacks. Fight; Prevent;. Thanks for following the Chargeback Gurus blog. 4841 Canceled Recurring or Digital Goods Transactions. The most popular type of disputes of the chargeback category. UA01 Fraud – Card Present Transaction. M01: Merchant Accepted Chargeback-Miscellaneous: Amex: M04: Visa chargeback reason codes . Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. Processing Error. 3. Build & Submit a Representment Case in 4 Steps ACH Return Codes. Inquiry. Mastercard Chargeback Reason Code 73: Duplicate Transaction. Braintree Support Articles. ↩ Back to Directory. 3 DUE DATE The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. Reason. This authoritative guide includes the chargeback reason key from each from the four major card netz. 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. P01 Unassigned Card Number; P03 Credit Processed as Charge; P04 Charge Processed as Credit; P05 Incorrect Charge Amount; P07 Late. Mastercard Chargeback Reason Code 73: Duplicate Transaction. What are reason codes?. Be transparent about your products. The cardholder alleges they never received the products or services. It’s generally more efficient to take a proactive stance when it comes to chargeback management. Chargeback reason code 10. Other Fraud—Card Present Environment. If a customer makes a chargeback request on the basis that he or she has not authorised the transaction, the customer's bank will charge the transaction back to the merchant’s bank. Since Chargebacks are time sensitive, card networks provide time limits on each reason code to help merchants manage time and data to submit their claims in a timely manner. Reason code 83 represents a chargeback categorized as. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. This can be transaction receipts, proof of. A reason code helps explain why a transaction was disputed. ONE reason code is an alphanumeric code selected from a fixed list by the issuing bank to indicate the reason of cardholder gave for requesting a chargeback. Amazon Pay will send you a notification email when you get a chargeback, which will include details such as the order number and reason code. There are over 80 unique return codes, and each one represents a different type of return. Fraud (10)& Authorization (11)Visa specifies 46 reason codes under the categories of Fraud, Authorization, Point-of-Interaction Error, Consumer Disputes, and Processing Errors. Code Reason (for Visa) 10. A chargeback can happen when a customer initiates a transaction dispute. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. American Express chargeback reason code C42. FAQ: What is Chargeback Representment? TIPS. 18167 US Highway 19 N Clearwater, FL 33764 877. If you choose to fight the chargeback, Amazon Pay will charge you a $20 Disputed Chargeback Fee. customer rec goods/srvcs, but not charged. For best results, your chargeback win rate should be as close to 100% as possible. Understanding these codes is essential because they'll guide your response strategy. Specify the invoice date and net due date that you want the system to assign to chargebacks. A Complete Listing of all American Express Chargeback Reason Codes Prohibited Business Types American Express Tools That Help Prevent Chargebacks. 1: Use the corresponding dates from the invoice. 1. M01: Chargeback Authorization: P01: Unassigned Card Number: P03: Credit Processed as Charge: P04: Charge Processed. The newer system is designed to. Mastercard uses a four-digit numbering scheme for its chargeback reason codes. If the cardholder’s bank accepts the dispute, they will reverse the transaction, taking the funds back from the merchant and returning them to the cardholder. All card brands have their own number of codes). MasterCard chargeback reason code 4540. Chargebacks: Your Guide to Reducing Hassle and Cost. 1 – EMV Liability Shift 10. Visa uses a numeric scheme for its chargeback reason codes. Chargeback Reason Codes; BIN Lookup; ROI Tool; Company. M10 Vehicle Rental – Capital Damages. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. Each bank card network has its owner list of reason codes banks must prefer from. Chargeback Reason Codes Reason code are the first key to understanding the root causes . The reason_description field lists the chargeback reason. You can learn more about each one by visiting the Mastercard Chargeback Guide. Chargeback reason codes 71 and 4808 are caused when merchants ignore a declined authorization response from the issuer and attempt one of the following actions: Forced posting. Once filed, the merchant generally has 20. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. Additionally, Amex uses a fifth "Miscellaneous" category. Prevented; Recover; Tools. Once you know why a chargeback happened, you can start building a case to address the claims that were made. 3. Once filed, the merchant generally has 20 days to respond. Stage #1: Awareness - be aware of the chargeback response time limitIn fact, for every dollar lost to chargebacks in 2019, the average merchant lost an additional $2. 2. Mastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. Fight; Prevent; Recover; Technical. 7 downloads 2 Views 352KB Size. 143. What is American Expedite chargeback reason code M01? American Express chargeback reason code M01 falls under the “Inquiry/Miscellaneous” category. Issuers will not have the ability to submit lost/stolen fraud chargebacks for chip-on-chip (contact or contactless) AFD transactions. 3 is an updated version of legacy Visa reason code 72, which was phased out under the Visa Claims Resolution initiative. American Express chargeback reason codes REASON ODE ENCYCLOPEDIA. 3. 800. 0. Visa Chargeback Reason Codes. The aim of CE 3. There are tricks you might use to circumvent an undesirable authorization message, such as not requesting authorization at all, or making multiple attempts on a declined card. Explore more ACH Return Codes. 4853 – Cardholder Dispute – Goods or Services Not Provided. So, if a customer files an Amex chargeback, the company has good reason to side with their customer over the merchant. Automated Clearing House return codes, reasons, and details. When a cardholder disputes a charge, their issuing bank will review the transaction and decide if. Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account. Visa also overhauled its system of chargeback reason codes. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature) These chargebacks occur to resolve chargeback-related disputes between network members. M01 Chargeback Authorization . Your comprehensive guide to chargeback reason codes, transaction modifiers, time limits, and compelling evidence for the four major card brands. Common reason codes Mastercard. Card Type Reason Code Reason Text Chargeback Category Preventable Reversible. The actual underlying cause of this chargeback may be true fraud, friendly fraud, or merchant error. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. List and additional information about all reason codes by card brand. 1: Merchandise/services not received Visa uses this reason code when a customer claims they didn’t receive the goods or services they ordered from your business. The first two digits indicate what category the reason code falls under: 10 for Fraud, 11 for Authorization, 12 for Processing Errors, and 13 for Customer Disputes. Blog and Articles; Success Stories; Chargeback Reason Codings; DUMPSTER Look-up;. Values are: Blank: Use the draft G/L date. Issuers must not initiate a chargeback for magnetic-stripe (POS Entry Mode value of 90 or 02) transactions on non-chip enabled cards.